Frequently asked questions

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Returns Policy

CICI Care offers 7 days free return and refund. If you are disappointed in any way or receive a damaged or faulty product please contact us within 7 days of purchase. All refunds will be made by the method of payment, excluding delivery costs. 

When returning the goods by post please note:

  • It may take up to 14 days for your parcel to reach us
  • Returned items will be processed within 5 working days of receipt
  • Reasonable care must be taken when packaging the parcel and returning it so that goods are not damaged in transit
  • You are advised to use a carrier that offers both traceability and insurance
Shipping & Delivery

Below $79.99 order

We offer standard delivery at a flat fee of AU$9.99 (incl.GST) within NSW, QLD, ACT, VIC and SA. For TAS, WA and NT is $19.99 (inl.GST)

Above $79.99 order

All orders over $79.99 in product value will be delivered free of shipping charge and sent via our standard delivery service (Australia wide).